Refund policy
Seven days to decide. The authenticity guarantee has no expiry at all.
Returns
Return any item within 7 days of delivery, provided it is unworn and uncarried, in exactly the condition it was sent, with all tags and any certificate or packaging it was supplied with. Outbound shipping is free; return shipping is at your cost, on a tracked, signature-required service.
A 15% restocking fee applies to returns made for any reason other than the piece differing materially from its listing. Every piece is pre-owned, one of one, and photographed in detail with every flaw named before you buy. If a piece does differ materially from its listing, the return costs you nothing — we pay return shipping and refund in full, with no fee.
Final sale: pieces sold at a reduced price, and pieces graded Fair on our condition scale, cannot be returned. This is stated on the listing before you buy.
How to return
Email hello@fowlier.com within 7 days of delivery and we'll send return instructions. Returns must ship insured with signature required.
Refunds
Processed within 3 business days of us receiving and inspecting the item.
Authenticity guarantee
Where a piece has been independently authenticated, the certificate names the service and can be verified directly with it. In addition, if an item we sell is determined not to be authentic by a recognised independent authentication service, we refund the original purchaser in full. This stands separately from, and is not limited by, the 7-day return window.
What we can't accept
- Items that have been worn, carried or used, or showing any wear beyond their condition at shipping.
- Items returned without any certificate or packaging they were supplied with.
Why 7 days
Seven days is enough time to examine a piece properly in daylight, compare it against the listing photographs, and change your mind. It is deliberately not long enough to wear a bag to an event and send it back. That practice raises prices for everyone, and we would rather keep ours honest.